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Here is a list of the most
common questions we are asked about our window films. If your
question is not on this list, please do not hesitate to
contact us. This is a printer
friendly page.
Are these quality films?
How does Concord
compare to other brands?
Is buying from Concord
safe & secure?
How hard is it to install
window film?
Are the films removable & reusable?
Does Concord offer a warranty?
How can I order samples?
How long will it
take for my film to arrive?
Do I install the film on the inside or the outside of the glass?
Can I
install film on Plexiglas, lexan or plastic?
Why doesn't Concord offer "pre-cut" kits for flat glass windows?
Can Concord Security
Film stop a bullet?
What tools do I need to
install window film?
How do I clean the
film after installation?
How do I know which film to
select?
Can I install the
film on double pane windows?
Can I install the film on glass blocks or textured (unsmooth) glass?
Do the films
block our sound (sound attenuation)?
Are the films scratch
resistant?
How do I order Concord film?
Does Concord Ship to Canada?
Are these quality films?
We are a 26 year old company
whose only business is the distribution of solar control window films.
The manufacturers whose films are included in our catalog are all ISO 9001
registered companies and are among the most technologically advanced in
the industry.
We are proud members in good
standing with the
Connecticut Better Business Bureau.
We have all the skills, equipment and expertise necessary to select
films with the highest quality and durability. The films we have
included in our catalog are as good
(or better) than any others in the marketplace today.
How does Concord compare to
other brands?
There really is no shortage of
excellent quality window film on the market today. Advances in
technology have helped all the major manufacturers, many of whom share the
same raw
materials, sources and suppliers. You can buy a quality roll of film
from a long list of reputable companies, including Concord.
Major window film manufacturers spend millions of dollars on marketing
each year in an effort to convince customers that their brand is unique,
different and superior. Our films are comparable in construction,
durability, performance and optical clarity to the best brands available.
Our advice is to seek out an
experienced and reputable firm to do business with. Our company has
been in this industry since 1981and we are members of the Connecticut
Better Business Bureau. If you are not 100% delighted with your
purchase, you can return it for an immediate and hassle free refund.
Our reputation and good standing means more to us than any single sale.
We are 100% customer service oriented. Our technicians are friendly,
knowledgeable and eager to help you achieve your objective.
When selecting a supplier,
exercise the usual cautions. Be wary of films being offered at
rock-bottom, below market pricing. These could be dubious quality.
If a technician you are speaking with is not informative and helpful, ask
for another technician or find another supplier.
Is buying from Concord
safe & secure?
For the sake of safety,
security and peace of mind, our website hosting and e-commerce
functionality is provided by Microsoft BCentral. As far as we
know, there is no safer and more secure place to host our site and
process our customer orders.
Please note that some
browsers may not always recognize certificates issued directly by
Microsoft. If you should encounter an error message, it is safe to
accept and or install the Microsoft Certificate.
You may also call our order
desk (203)798-0343 from Monday - Friday 8:30 AM - 4:00PM Pacific Time.
How hard is it to install
window film?
Installing window film is
one of the easiest do-it-yourself projects there is. All of our
films are self adhesive and are applied with a
simple mixture of water and baby shampoo (one teaspoon to a quart of
water). There is no sticky residue, no messy clean-up and no
extraordinary skill involved.
This is the basic process:
- Clean the inside surface
of the window (films are always applied on the inside)
- Remove the protective
liner from the film (exposing the adhesive)
- Spray the film and the
window with the soap/water mixture
- Squeegee out the water
and trim the edges.
For complete instructions,
please visit our installation
instructions page.
Are the films removable?
Yes. All of the films
are removable, but only the static cling films are reusable once they
have been taken off. This is because the static cling films are
not adhesive backed. They are held in place by static cling.
Static cling films are used for summer /
winter applications. They are vinyl based products which do not
have the same brilliant optical clarity of our traditional adhesive type
solar control films.
Does Concord offer a warranty?
Yes. We have a total
satisfaction warranty program and a "customer is always right" attitude.
Please visit our customer guarantee page
to learn more.
How can I order samples?
Please visit our
sample order page.
How long will it take for my
film to arrive?
We are very fast. All orders ship within
1-2
business days. Our cutoff time is approximately 2PM on the East
Coast. In order to expedite your order, we have warehouses
on the east as well as the west coast. Most customers select UPS
Ground Service, however we also offer UPS 2nd Day and Next Day Air
Service.
Please visit our time
in transit page.
Do I install the film on the inside or the outside of the glass?
Always on the inside.
The film will stick to the outside, but it will greatly reduce the life
of the film. This is due to the fact that the UV stabilizers are
incorporated within the film's mounting adhesive, so the adhesive side
must be facing the sun (installed on the inside, facing out).
Can I install
film on Plexiglas, lexan or plastic?
No. Films must be
installed on glass only, or surface damage may result. If you
install the film on any type of plastic (such as Lexan or Plexiglas)
bubbles will form underneath the film.
Why
doesn't Concord offer "pre-cut" kits for flat glass windows?
We do not want our customers
to ever be unhappy or disappointed. Minor imperfections in windows,
measuring methods and/or automated cutting systems can lead to daylight
gaps (film too small) or the need to trim anyway (film too big).
The only way to ensure a
perfect fit is to do the final trim on the actual window. This is why the
professionals do not use pre-cuts. Merchants that sell pre-cuts often
charge 3-4 times the price Concord charges per square foot, driving up the
overall cost of the application and turning any perceived saving into a
net loss.
Even the professionals make
an occasional mistake when installing film. Having some extra film
on hand makes this a non-issue. If you make a mistake with a pre-cut kit,
you have to reorder, wait and pay for replacement film. It is also a good
idea to keep some leftover film on hand after the application, in case a
piece of film gets damaged in the future.
If you would like Concord to
custom slit a roll for you, we will provide this service at no extra
charge. For example, if your windows are 46" wide and you order a 60"
roll, we will slit the entire roll into two sections for you (one 48" and
one 12") for easier handling. Simply enter your special request in the
comments field during checkout. Always allow an extra inch or two for a
safety margin.
Note: Custom cuts rolls are final sale (not returnable).
Can Concord Security Film
stop a bullet?
Absolutely not.
Check the disclaimer and fine
print associated with any such claims made by our competitors. Bullet resistant
specifications always refer to 1/2" thick glass. Do you have 1/2"
thick glass? Probably not. You should also read the
disclaimer: One example is posted at:
http://www.smashandgrab.com/diy/disclaimer.htm
What tools do I need to
install the film?
Basically, you will need
tools to clean the glass, cut the film, squeegee the film and spray the
soap and water solution. We offer basic and deluxe tool packages for
both automotive and commercial / residential
applications.
How do I clean the
film after installation:
Common window washing solutions
may be used to clean the films, along with a soft cotton rag such as an
old T-shirt. Avoid any abrasive cleansers or towels. We
suggest using the same water & baby shampoo mixture that you used to
install the film (one teaspoon of shampoo to a quart of water). The
films are as durable as the paint on a car.
How do I know which film to
select?
For help in selecting a
film for a home or commercial location:
For help in
selecting an automotive film, please visit our
auto film selection page.
Can I install the
film on double pane windows?
Yes. As long as you
follow established industry guidelines, you can safely install approved
window film on double pane (thermal insulated) windows which are 40
square feet or less in size. To see a list of which Concord
Films are approved for double pane windows, please visit our
specifications page
The concern is that you can
overheat any thermal (double pane) units that are exposed to the sun
should you select a film that is not compatible with double pane glass.
Excessive heat can lead to rupture of the seals (the units will fog up)
or the glass could actually crack due to high thermal loads.
This situation is well
known to the entire solar film industry and Concord suggests that all
customers follow the established industry guidelines.
Please note that thermal
shock and seal failure can and does occur even on windows where no
window film
has been applied. Because of this, Concord does not offer a
thermal shock or seal failure warranty. If your
application requires this type of guarantee, you will have to consult a
professional installer. Be sure to inquire about any exclusions,
limitations and deductibles that might apply. You should also make
sure that the particular film you and your professional installer agree
upon is covered under the glass warranty program. Contact the
manufacturer of the film directly if necessary to verify coverage.
Can I install the film on glass blocks or textured (unsmooth) glass?
NO. Concord films
will only adhere to smooth glass surfaces. The films will not
adhere properly to glass blocks, textured, sandblasted or other types of
non-smooth surfaces.
Do The Films
Block Out Sound (Sound Attenuation)?
Not very well. The
sound attenuation properties of the film are practically insignificant.
It certainly would not justify the cost if they are to be used for this
purpose. We do not have any actual data.
Are the films scratch resistant?
Yes. This is not even
a option. Window films without a scratch resistant hard coat have
little value.
How can I order the film?
We accept orders directly
on our web site which is hosted on a secure server. You may also
phone in your order to our order desk at (203)798-0343. Our order
desk is located in our Anaheim, CA office. The hours are 9:00AM to
4:00PM Pacific Time.
Does Concord Ship to Canada?
Yes! Simply place the
items you are interested in into your shopping cart. Our system
will calculate the freight charges before you place the order! We
ship via UPS Guaranteed Ground Service.
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